Note: Before contacting our support, always refer to our comprehensive Shipping, Refund, Return & Cancel Policy for a full understanding of the terms. Key Reminders: All returns require proof of purchase. There's a return shipping fee to be borne by the customer. Refunds undergo a process and may require checking with your bank or credit card company. Any fraudulent activity or non-compliance with our refund policy may result in account suspension. For more detailed information, always refer back to our official policy, or reach out to us directly at [email protected].