Why have I not received an order confirmation?

Created by Jaycee Nguyen, Modified on Tue, Aug 29, 2023 at 12:17 PM by Jaycee Nguyen

If you haven't received an order confirmation shortly after placing your order, it could be due to a few reasons:


  • Mailbox Check: Sometimes emails get directed to the main inbox but can be overlooked. Please double-check your main inbox for any emails from Anime Bape.
  • Spam or Junk Folder: Emails might get redirected to your spam or junk folder. Please check these folders to ensure the order confirmation hasn't ended up there.
  • Email Address Errors: There could have been a typo or mistake in the email address you provided during checkout. It's a common occurrence, and we understand these things can happen.


If after checking all the above, you still can't locate the confirmation, please reach out to our customer service team at support@animebape.com with your order details, and we'll assist you promptly.



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