I would like to cancel my order?

Created by Jaycee Nguyen, Modified on Tue, Aug 29, 2023 at 11:33 AM by Jaycee Nguyen

You are allowed to cancel your order within 24 hours from the time of purchase on the same day. However, please be informed that a management, processing, and transaction fee (1.5% of your total order value) will be applied for the cancellation. If you decide to place new orders, our system will automatically cancel old orders and provide a full refund of 100%.


If you've changed your mind about your purchase, here's what you should do:


Step 1: Reach out to our customer support team immediately at [email protected].

Step 2: Mention your order number and request a cancellation.

Step 3: If your order hasn't been dispatched, we will process the cancellation and initiate a refund.


However, if your order has already been shipped, you may need to wait for it to arrive and then follow our return procedure to send it back and receive a refund.


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