3. My tracking number doesn't work, what should I do?

Modified on Mon, Jan 26 at 2:14 AM

Please don’t worry if your tracking number doesn’t show any updates right away.
It can take 5–10 business days after shipment for tracking information to appear in the carrier’s system, especially for international orders.

This delay happens because your package may still be in transit between facilities or waiting to be scanned by the local carrier.

If your tracking number still isn’t working after 10 business days, please contact us by:

Be sure to include your order number so our support team can assist you as quickly as possible.


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