My order arrived damaged/broken/defective.

Created by Jaycee Nguyen, Modified on Tue, Aug 29, 2023 at 12:06 PM by Jaycee Nguyen

We're truly sorry to hear that your order did not arrive in perfect condition. If your item is damaged due to an error on our end (e.g., faulty packaging), please contact our support team within 3 days of receiving the item at [email protected]. Provide your order number and clear photographs showing the damaged or defective items. We'll quickly assess the situation and offer a solution, which might include a refund, replacement, or exchange.

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