5. I've relocated and used a forwarding service, but I haven't received my package. Why?

Modified on Mon, Jan 26 at 2:20 AM

If you used a freight forwarder, package forwarding service, or a third-party address and your order has not arrived, you will need to contact the forwarding company or carrier directly to investigate the delivery.

Once a package is marked as delivered to the forwarding address shown on your order, it is considered successfully delivered.

Please note:

  • AnimeBape is not responsible for delays, losses, or delivery issues caused by third-party forwarding services.

  • We are unable to file claims or request investigations on behalf of customers for packages delivered to forwarding addresses.

For the best delivery experience, we strongly recommend using your final, correct residential or business address at checkout.


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