If your tracking shows that your package is lost or has not updated for an unusually long time, please contact us at support@animebape.com with your order number.
We will work with the carrier to investigate the shipment.
If your tracking has not updated for 10 consecutive business days, we will, in most cases, re-send your order at no extra cost to ensure you receive your item.
If the carrier officially confirms the package as lost, we will arrange a replacement shipment for you.
Please note that delivery timelines may vary due to customs, weather, or carrier delays.
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