Why was my order shipped separately?

Created by Jaycee Nguyen, Modified on Tue, Aug 29, 2023 at 12:08 PM by Jaycee Nguyen

We have multiple warehouses across different regions (US, EU, and China), and sometimes, to ensure faster delivery or due to stock availability, parts of an order might be shipped from different locations. Hence, your order might arrive in separate packages at different times. Rest assured, you will not be charged any additional shipping fees for these separate shipments. You can always track each package using the provided tracking numbers. If you have concerns about separate shipments or if it feels there's been an extended delay between the packages, please contact our support team at [email protected] for assistance.

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